Digital Home Experience Solution for Home Network Users
Many subscribers today want more flexibility and control over the home network, including the ability to resolve technical issues and manage preferences. However, not all home users have the same technical aptitude; today’s full-featured self-care portals often confuse non-technical customers and detract them from using self-care capabilities. According to studies at Stanford University, when users are presented with an overwhelming number of choices, only 3% take any action, meaning 97% rely on someone else to help.
The Incognito Subscriber Self-Care Portal offers a flexible approach that meets the needs of both technically knowledgeable digital home users and non-technical customers. With one click, users can enable advanced configuration settings, such firewall and parental controls, or choose the simplified configuration mode if they just want to update their password or account information.Alternatively, the home user can initiate a call with customer care — the choice is theirs, meaning a reduction in calls to customer care, faster issue resolution, and happier customers.
See how the Incognito Digital Home Experience solution is transforming home user self-care capabilities with Incognito’s Subscriber Self-Care Portal Journey. This brief presentation outlines how both technical and non-technical users can utilize the self-care portal to address their home network needs.